Reporting issues

Hyle team puts a lot of hard work to bring you the best blockchain experience possible and it's highly unlikeable you will face any troubles using Zano. However if you experience any technical issues we suggest you make a report to our development team.

All you need to do is to follow the report link which can also be found in top of docs page. The describe your situation and submit a request.

Log files

In most cases log files are essential for troubleshooting. It could be wise to attach them to the report you submit. Specifically, Zano.log or zanod.log would be useful for our dev team. They are stored in different locations depending on OS:


C:\Users\<USER NAME>\AppData\Roaming\Zano


/Users/<USER NAME>/Library/Application Support/Zano